Agreement and eligibility
By creating an account, submitting a booking, applying for work, accepting a job, or otherwise using the SLY Group platform, you agree to these Terms of Service. You must be at least 18 years old and able to enter a binding agreement. Information you provide must be accurate and belong to you.
Marketplace role and independent providers
SLY Group LLC provides technology, administrative tools, protected communications, matching, and dispute-support features. Independent cleaning providers are not SLY Group employees, agents, partners, or representatives unless a booking expressly identifies the service as being performed by SLY Group employees.
Independent providers decide which opportunities to pursue and are responsible for their methods, equipment, legal compliance, taxes, licenses, permits, and insurance. SLY Group may verify information and set marketplace rules without becoming the employer or supervisor of an independent provider.
Bookings, estimates, and service scope
Customers must provide accurate property, access, condition, schedule, and service information. An estimate is not a final price. The final scope or price may change if the actual condition, size, access, hazards, or requested work differs from the information submitted. A booking is not guaranteed until it is accepted or assigned and confirmed through the platform.
Property care, damage, and insurance
Unless a booking expressly identifies a SLY Group employee, the independent provider is responsible for the care of the property and for loss or damage caused by that provider's acts, omissions, workers, equipment, or work. Customers should secure valuables, disclose hazards, and provide safe access.
For work expressly performed by SLY Group employees, SLY Group's responsibility is governed by the applicable service terms and law. Platform-provided insurance is not currently included. If an insurance or protection program is added later, its separate written terms, limits, exclusions, and effective date will apply only to eligible future bookings.
Payments and platform commission
Prices, estimated payouts, commission amounts, the party responsible for commission, and payment deadlines are shown in the applicable booking record. Only one shared commission obligation applies to a booking. Card details are entered and processed by Stripe, not stored by SLY Group.
For an independent provider, a card payment may be charged directly on the provider's connected Stripe account and SLY Group may receive the disclosed platform fee. For work expressly performed by a W-2 employee, SLY Group collects the customer payment and pays the employee through payroll. Cash or check payments require matching confirmation by the customer and professional.
When a formal dispute is opened, SLY Group may pause the commission deadline while reviewing the case. SLY Group may restart the deadline, waive the commission for that booking, or take another action permitted by the platform rules. A waiver for one booking does not create a waiver for future bookings or for a customer-provider relationship.
Protected communication, customer media, and privacy
Customers and providers must use the SLY secure communication tools for booking-related discussions. Real phone numbers and email addresses are not shown to the other participant. Where phone or SMS relay is offered, system-provided numbers may replace personal numbers.
Customer photos, videos, property details, access information, and any image recorded inside or around a customer's property are strictly confidential. A provider may access or create that material only as reasonably necessary to evaluate or complete an assigned booking or document a condition report through the platform.
Providers must not download, save, screenshot, screen-record, copy, photograph another screen, extract, share, publish, post, transmit, identify a person from, or use customer media for any unrelated purpose. Providers must not use customer media or booking information to embarrass, shame, harass, threaten, discriminate against, discredit, defame, or otherwise harm a customer, occupant, visitor, worker, or any other person. These restrictions continue after the booking and account access end.
SLY Group may limit, watermark, log, or revoke media access and may preserve evidence of suspected misuse. A violation may result in immediate removal from a booking, restriction, suspension, or termination of platform access, in addition to any rights available under law. The platform may automatically mask contact details, links, or prohibited language in the participant copy. Original messages are preserved unchanged in a private record for safety, moderation, and disputes. The Privacy Policy explains how personal information is collected, used, disclosed, and retained.
Changes, cancellations, and job status
Customers may request rescheduling or cancellation before work begins, subject to SLY Group review and the Cancellation & Refund Policy. Providers must update job status truthfully. SLY Group may assign, remove, or propose a replacement provider when necessary. A replacement requiring customer approval will not become final until the customer approves it, except where immediate action is reasonably necessary for safety or legal compliance.
Disputes between participants
Except for urgent safety concerns, the customer and provider should first try to resolve a service concern through the secure SLY chat. If they cannot agree, either participant may open a formal booking dispute during the available window. SLY Group may preserve records, pause commission, request information, and facilitate a resolution.
SLY Group's assistance is marketplace support and does not make SLY Group the legal decision-maker for private claims between a customer and an independent provider. Either party retains any rights and remedies that cannot lawfully be waived. Safety concerns may be reported immediately, and emergencies should be directed to emergency services.
Ratings, reviews, and conduct
Customers and providers may rate each other after completed work. Reviews must be truthful, relevant, and based on the booking. Published reviews may be anonymous to other users, while SLY Group retains the author's identity for fraud, safety, and disputes. SLY Group may delay, mask, moderate, or remove content that violates platform rules while preserving the original record where required.
Harassment, discrimination, threats, fraud, off-platform circumvention, unsafe conduct, false information, illegal activity, and attempts to expose another person's private contact details are prohibited.
Account actions and platform availability
SLY Group may restrict, suspend, or remove an account or provider from a booking for safety, fraud, repeated rule violations, legal compliance, or marketplace integrity. Platform access, matching, bookings, and uninterrupted operation are not guaranteed. Records needed for payments, safety, disputes, or legal obligations may be retained after account access ends.
Liability and non-waivable rights
To the fullest extent permitted by applicable law, SLY Group is not responsible for the acts, omissions, work quality, property damage, personal injury, or other conduct of independent providers or customers. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded, limited, or waived. Any final limitation of liability, governing-law provision, and dispute-resolution clause will be added only after legal review.
Changes and contact
SLY Group may update these terms for future use. The current version and effective date will appear on this page, and material changes may require renewed acceptance. Questions or legal notices may be sent to Slygroupllc@gmail.com.